Last updated: November 2025

At Holistic Health NI, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.

1. Who We Are

Holistic Health NI
Unit 8c Kilroot Business Park
Carrickfergus, Northern Ireland
07465 946318
Katrina@holistichealthni.co.uk

https://holistichealthni.co.uk

Owner: Katrina, Reflexologist & Holistic Therapist

2. Information We Collect

We may collect and store the following types of information:

  • Personal details (name, email, phone number) – when you contact us, make a booking, or complete a form.

  • Booking information – collected through our Fresha booking system.

  • Email communication – if you contact us directly or subscribe to updates.

  • Website usage data – collected automatically via cookies, analytics tools (e.g. Google Analytics), and similar technologies.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To manage and confirm your bookings

  • To respond to enquiries and provide requested information

  • To send appointment reminders or follow-up messages

  • To improve our website and customer experience

  • To comply with legal obligations or resolve disputes

We will never sell or rent your information to third parties.

4. Sharing Your Information

Your data may be shared with trusted third parties only when necessary to deliver our services:

  • Fresha – for managing appointments and client records

  • Email and website hosting providers – to operate this website and communication systems

  • Payment processors (e.g. PayPal) – for online transactions, where applicable

All third-party partners comply with GDPR and have appropriate data protection measures in place.

5. Cookies & Analytics

Our website uses cookies and analytics tools to help us understand how visitors use our site.
Cookies are small files stored on your device that help us improve site functionality and performance.

You can disable cookies in your browser settings at any time.
For more details, visit www.allaboutcookies.org.

6. Data Retention

We keep your personal information only as long as necessary to provide our services and meet legal requirements.
Client treatment records are retained securely for up to 7 years (as required for insurance purposes).

7. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where applicable)

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

For more details, visit: https://ico.org.uk/

8. Security

We take reasonable precautions to protect your information from loss, misuse, and unauthorised access.
All personal data is stored securely and accessed only by authorised personnel.

9. Links to Other Websites

Our website may contain links to third-party websites such as Fresha, Facebook, or Instagram.
We are not responsible for the content or privacy practices of these external sites.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Holistic Health NI
Unit 8c Kilroot Business Park
Carrickfergus, Northern Ireland
07465 946318
Katrina@holistichealthni.co.uk